Firstly, we are sad to hear you have received a poor service experience. 

As a consumer you expect the best. After all, you are spending your hard earned money. 

Whatever your concerns, whether that be with an existing Standard Member or even one of our highly skilled Certified Members. We are happy to help you.

If for any reason you have experienced a bad service (even from non-existing members). Or perhaps false advertising, bait and switch tactics or companies taking advantage of the elderly. We take all complaints very seriously and do our very best to investigate the situation thoroughly. Once evidence is liable, all information processed from a company will be passed onto to the local authorities and/or trading standards.

Lastly, if they are an existing member and we can not come to a resolution after the ADR Scheme, the member will therefore be removed from the Clean Reliance Organisation. This is with no hesitation and listed on the complaints board of poor service providers.