Poor Service Providers
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Traders who have honorably passed the high level of endorsement to be a Certified Member, not only sign a letter of engagement with membership to be trustworthy, environmentally friendly and follow all health & safety procedures. More importantly, to do a job to their utmost best ability and rectify any concerns that a customer may have. No matter the circumstances!
To always deal with any complaints or ADR (Alternative Dispute Resolution) scheme in only a professional manor, whether this is an internal or an external complaint.
This then in turn, entitles the Certified Specialist permission to use the Clean Reliance Organisation Logo. Showing they are a highly regarded service provider in and throughout the whole of the UK.
Poor service providers, rogue traders and companies who trade in an obnoxious, rude or very unprofessional manor, is something we take very seriously
Having to experience a poor service provider, unsettled invoice or rude individual can be a daunting experience. We can take away any unwanted animosity with our Free ADR Scheme by reporting a member.
When searching for a skilled, highly regarded individual or company, your research should not stop at just online reviews.
In this modern world of technology, fake testimonials and misleading information can easily be done to make a company look a lot more trustworthy than they actually are.
A few things to help build repour or a better understanding of a company before picking the phone up is…
Make sure they have adequate insurance and training.
Do their online reviews seem like they are from a legit source.
Have they got a website and not just a free facebook or business listing/s.
Do they have a full trading address and contact information with a landline number, NOT just a mobile number.
Are they part of any regulating body that monitors their work ethics and practices.
We can save you the hassle, time and uncertainty in finding a local, trusted and safe trades person by searching our regulated members.
What we do to help protect you!
If a business is claiming or found to be using our logo, or part of the Clean Reliance Organisation with no permission.
Or they have had a complaint as a poor service provider, and no resolution could be made to a complaint. Because a professional standard could not be met or the business who do not want to go through the procedure of the Alternative Dispute Resolution Scheme (which is FREE for both parties to use), whether a Certified or Standard member of the organisation. We then further give the trades person three weeks to remove themselves as a member. Then we email their outcome as what they wish to do to resolve the complaint/s.
The list below on this page is monitored regularly. Carpet repair, restoration and cleaning companies who have complied with our standards of professionalism and proven a reasonable standard in workmanship to a complaint or poor service, can ask to be removed from this page by emailing admin@cleanreliance.org
Businesses' falsely claiming to be a member or have not come to resolution with a complaint or have been removed as a member
